Feedback about FDRC

Feedback about FDRC

FDRC is committed to fair and thorough complaint handling – including complaints about our own organisation.

To complaint to a Scheme Member, please go to FDRC Complaint Form.

We welcome your enquiries, feedback, compliments or complaints, please contact us. We are open between 8am and 5pm weekdays, excluding national holidays. You can provide your feedback online by filling in the form below, or download a form to print and submit by fax, post or scan and email.

International calls If you are calling from outside the United Kingdom,
call +44 844 774 7710
Post 71-75 Shelton Street,
Covent Garden,
London WC2H 9JQ,
United Kingdom
Email [email protected]

If it is a complaint about our service, you can also send your complaint in writing to:

  • Complaint Investigator
  • The Financial Dispute Resolution Centre Ltd
  • 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Our Complaints Investigator will let you know when we have received your complaint. We will consider your complaint, will consult with the appropriate people and let you know the outcome. This will generally happen within 15 working days. We will let you know if we need more time to carry out an investigation.

In some cases we may wait until your case is concluded before investigating. This is to ensure the independence of the dispute resolution process. We will let you know if this needs to happen.

If you remain unhappy with our response, you can contact the Office of The Financial Dispute Resolution Centre Ltd at [email protected]

Mandatory fields are marked with an asterisk*.

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    When?

    Approximately when did the event take place?

    Information

    Please enter the details of your feedback, suggestions, compliment or complaint. You can also attach this information - or any other supporting material - as separate documents.

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    Contact

    Outcome

    What would you like to happen in response to this feedback/complaint?:

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    Resolve Dispute

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