Make a complaint to FDRC

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Make a complaint to FDRC

To make a complaint on-line, answer the questions below and press submit.

It is free to make a complaint to FDRC.

The complaint must be about a current member of FDRC, or the financial service provider must have been a member at the time of the event. Please call us if you would like assistance to complete this form +44 844 774 7710.

Mandatory fields are marked with an asterisk *.

Which?

Which financial service provider is the complaint about?: *

Account or customer name (if available):

Account or customer number (if available):

Complaint number (if available):

Deadlock number (if available):

Date

Approximately when did the event take place?

Event date: *

Complaint

What is your complaint about?: *

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Attach file:

Your complaint or other supporting documents can be attached to this form.

Please provide as much information as you can to support your complaint. Check below for guidance:

Copy of any relevant contracts / agreements.
Copy of Terms and Conditions.
Copy of any relevant policy / product documents.
Copies of any correspondence relating to the complaint.
Copies of receipts / payment confirmation / bank statements (if appropriate).
Screenshots of Web Sites / web page / web documents, etc (if appropriate).

If seeking compensation for losses incurred:

Evidence supporting any $ amounts being claimed
Statements from witnesses (if appropriate).

What would you like to happen to resolve the issue?:

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Have you made the complaint to the financial service provider concerned?: *YesNo

Have you made this complaint to any other authority?: YesNo

Contact details

Your name: *

Complainant name:

(If different from above i.e: if you are making a complaint on behalf of someone else)

E-mail: *

Address:

Phone:

Mobile:

Fax:

Permission:

Please select: *Yes, I authorise my Scheme Member to release my information to FDRC.

Please note:

Please select: *Yes, I understand that the maximum compensation that FDRC can award is $200,000, and by submitting this complaint I agree to waive my rights to any amount in excess of $200,000.