How exactly does the Dispute Resolution Committee work?

A complaint is filed with the FDRC. The FDRC will verify that the proper procedures have been taken and that the client has tried to mediate the complaint with the member first. If the member and client cannot reach an agreement, the complaint will come to the FDRC.

The FDRC will collect information from both the member as well as the client to hear their justification for why they feel the resolution should be in their favor.

Once the FDRC has collected information from both sides they will review the information provided, if they need additional information they will contact the member and or client for follow up questions.

After the FDRC has reviewed everything they will issue a decision. This decision will include a description of the complaint, a detailed explanation of the findings of the FDRC, as well as a final decision and resolution to the complaint.

Resolve Dispute

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